Castro Podcasts — Things I got wrong: Support
www.uncommonapps.nyc
Building meaningful relationships with customers through support didn't turn out as I'd hoped
    • SleeplessCityLights@programming.devEnglish
      2·
      3 months ago

      For real, users never give enough information and so many metrics are not measurable by a user. We take user’s bug reports and match them to the backend telemetry to see exactly what happened.

      Worst is that to be GDPR compliant you have to be opt-in and can’t hold the data forever. So data is hard to come by.