Only about one-third of surveyed retailers plan to invest in self-checkout technology this year, significantly fewer than in 2025, according to an annual retail industry report. While...
It’s only more efficient when I use it, which sounds like a joke about “it’s only wrong when someone else does it.” But if I am only buying a quart of ice cream and some toilet paper, I actually can scan those faster because I don’t have to pass them to a person to scan them for me. My typical use case is roughly the same speed as a cashier. I also know how to use the machines fairly well.
However, your last sentence is exactly right. Once one idiot gets to self-checkout, the whole thing goes to shit for everyone. Or if something doesn’t scan, or it is a bottle of Nyquil that some stores require ID to buy, then it is so much longer to get a person over to help you.
I only use self checkout if I can carry what I’m buying in my hands. Anymore than that and I’ll go through a lane. Seems like half the time I get flagged for the dude to come check anyway though so WTF is the point?
It’s only more efficient when I use it, which sounds like a joke about “it’s only wrong when someone else does it.” But if I am only buying a quart of ice cream and some toilet paper, I actually can scan those faster because I don’t have to pass them to a person to scan them for me. My typical use case is roughly the same speed as a cashier. I also know how to use the machines fairly well.
However, your last sentence is exactly right. Once one idiot gets to self-checkout, the whole thing goes to shit for everyone. Or if something doesn’t scan, or it is a bottle of Nyquil that some stores require ID to buy, then it is so much longer to get a person over to help you.
I only use self checkout if I can carry what I’m buying in my hands. Anymore than that and I’ll go through a lane. Seems like half the time I get flagged for the dude to come check anyway though so WTF is the point?
I refuse to use them because of liability. Too many cases of people being falsely accused of stealing.
When the employees try to shoo me to the self checkout I just stare at them awkwardly.