

Not everyone enjoys reading documentation. We don’t need to be defensive about this. We already have search that can trawl through a well maintained site.
AI can not only go through the documentation but also translate it to layman and point to the sources.
If it gives the wrong answer 1 in every thousand results, it is still undeniably useful. You shouldn’t blindly trust AI is common place knowledge. And it’s no different than doing a Google search for something and some times clicking into a result that is bad. The fact that that possibility exists doesn’t change the fact google is "undeniably " useful.

That’s way too black and white. It’s a time and convenience thing. Let’s say i want to troubleshoot something on my motherboard that caused my pc to stop working. I really do not want to be reading through a 300 page manual from my phone (because my pc is not working). Search may turn up 10-20 relevant results that id have to scroll through.
And AI could take my query and do the work for me. Give me the link to the result they think is most relevant as well as explain it in more layman way than the manual.
I’m technical so I could do this without AI. But let’s take a less technical person. Now they can follow along and try as well.
The function is good. Its arguably the best path forward. The issue is accuracy and cost.
But something does not need to be accurate 100% of the time if we are all aware of it. If we wait for something to be 100% perfect nothing would ever progress.
And cost should only concern us on the environmental side. We should absolutely force them to fix that side of it. But price wise? Im really confused why the internet continues to bring up cost. I honestly dont care how much it costs a trillion dollar company to provide a service to us if I dont have to pay. Google, Youtube, Amazon, Netflix, all operated in the red for years and years. I don’t remember public discourse being omg how is Google going to afford to keep giving us nonshitty search.