That and they’re not really saving any money on labor. Like, most of the day, you’re only gonna have one customer at a time checking out, and you need at least one clerk hanging around the self check out at all times to clear errors or scan IDs. Sure, durring busy times you’d need more clerks at registers, but like, you need them in the store anyways most of the day, doing other stuff like managing inventory or cleaning up messes.
So it’s not saving them money, and it’s potentially costing them money in terms of additional equipment and shrink form stolen goods. The real reason to have self check out is to appeal to socially anxious customers or to make the store seem “tech forward”. And like, aldi kind of eschews that kind of stuff, at least in the US. Can’t speak to aldi sud in Germany (Aldi nord is Trader Joe’s in the US.).
Interesting, I wonder if the theft increase means it isn’t worth it.
That and they’re not really saving any money on labor. Like, most of the day, you’re only gonna have one customer at a time checking out, and you need at least one clerk hanging around the self check out at all times to clear errors or scan IDs. Sure, durring busy times you’d need more clerks at registers, but like, you need them in the store anyways most of the day, doing other stuff like managing inventory or cleaning up messes.
So it’s not saving them money, and it’s potentially costing them money in terms of additional equipment and shrink form stolen goods. The real reason to have self check out is to appeal to socially anxious customers or to make the store seem “tech forward”. And like, aldi kind of eschews that kind of stuff, at least in the US. Can’t speak to aldi sud in Germany (Aldi nord is Trader Joe’s in the US.).